Todd MacDonald and Michelle Casavecchia-Somers, Performance Concepts, provided a presentation which included:
Core Service Review (CSR) - Final Report to Council
Deliverables produced:
- KPI's - Key performance indicators for all core services
- A Situation Analysis - driven by financial and other evidence
- Council Performance Brand - Financially Responsible/Modernizer Council
- Wildly Important Goals (WIGS) - Strategic priorities of this Council
- Triage Tool - determines optimal services to be delivered
- Public Information Session - September 20, 2023
7 Wildly Important Goals identified and organized into 3 clusters for execution:
- Do now - 'One Brock' Asset Management Plan; multi-year roads sustainability plan; implement a work order technology solution
- Do next - State of the Infrastructure annual report; annual budget to be informed by the KPI results targets
- Do next - Fire Station location review; Initiate a formal shared services
Public information session:
- used a poling survey tool, public members weighed in on priorities for Council
Final report recommendations:
- 8.1 Focus on implementing KPIs & Results based management for 2024 budget
- 8.2 Execute the 'Do Now, Cluster One'
- 8.3 Implement triaged divestiture of Manilla and Wilfrid Community Halls and the Beaverton Thorah Medical Centre
- 8.4 Apply the Triage tool to restructure the Asset Management Plan and the Recreation Master Plan
- 8.5 Use the Triage tool to drive service sharing investigation with neighbouring municipalities
- 8.6 Transition various CSR deliverables into a comprehensive Brock Strategic Plan